Refund & Cancellation Policy
Last Updated: March 6, 2026
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Applicability of Policy
This Refund and Cancellation Policy applies to all booking transactions conducted on https://nearmepg.com (the “Platform”), which is owned and operated by JAYAORA Solutions and Management (“Company”, “we”, “us”, or “our”). By initiating a booking on the Platform, users acknowledge and agree to be bound by the terms set forth herein.
Booking Request and Token Payment
The Platform enables users to place booking requests for Paying Guest (PG) accommodations by selecting a specific bed and paying a token amount. The token amount is collected by the Company for the purpose of initiating the booking request and facilitating communication with the respective PG owner. The token amount is not transferred to the PG owner at the time of payment and does not constitute full rent or a security deposit unless otherwise expressly stated.
Acceptance or Rejection by PG Owner
All booking requests placed through the Platform are subject to acceptance or rejection by the respective PG owner. Where the PG owner declines or rejects the booking request, the service shall be deemed unfulfilled, and the user shall be eligible for a refund of the token amount. In such cases, the refund shall be processed to the original payment method used by the user, in accordance with the timelines prescribed by the applicable payment gateway and banking partners.
Booking Confirmation and Non-Refundable Token
Where the PG owner allocates or accepts the selected bed, the booking shall be deemed confirmed and the service shall be considered successfully rendered. Upon allocation of the bed by the PG owner, the token amount shall become strictly non-refundable, and no cancellation or refund request shall be entertained thereafter. Users expressly acknowledge that once allocation occurs, the transaction is treated as a completed digital facilitation service.
User Cancellation Before Allocation
Users may cancel a booking request only prior to the allocation of the bed by the PG owner. Any cancellation initiated after allocation shall not be eligible for a refund. Refunds for user-initiated cancellations before allocation, if any, shall be processed solely at the discretion of the Company and subject to verification of booking status through Platform records.
Refund Processing Timeline
Approved refunds, where applicable under this Policy, shall be processed using the same payment instrument originally used for the transaction. Refund processing timelines may vary and typically require three (3) to five (5) business days or such other period as determined by the payment gateway, issuing bank, or financial institution.
Platform Determination and Chargeback Restrictions
All determinations relating to booking status, allocation, cancellation eligibility, and refunds shall be made based on system logs, transaction records, and booking confirmations maintained by the Platform. The Company reserves the right to deny refund requests that do not comply with this Policy or where the service has been successfully completed. Users agree not to initiate chargebacks or payment disputes for transactions that are non-refundable under this Policy, except as required under applicable law.